CUSTOMER SERVICE REPRESENTATIVE

Pea River Cooperative is seeking a dependable, customer-focused Customer Service Representative (CSR) to support the daily operations of the Customer Service/Billing Department. This position serves as a primary point of contact for members and is responsible for providing accurate information, efficient service, and professional communication in accordance with Cooperative policies and procedures.

The ideal candidate demonstrates strong communication skills, sound judgment, and the ability to manage customer inquiries in a fast-paced service environment. This role also includes proactive outbound communication with customers to promote and sell fiber internet services, explain available packages, and encourage enrollment while maintaining a professional, service-oriented approach. Familiarity with general office procedures, record keeping, and computer systems is required. Knowledge of rural electric cooperatives and related programs—such as rates, billing, collections, and customer policies—is preferred.

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